NoblePro Limited Warranty+
We want to make sure that you are happy with your product and we want to go above and beyond to make sure the product and service exceed expectations.We have an online ticket system where you can speak directly to the tech team, access articles and keep a record of your treadmills history and support.
NoblePro Ltd offers an extended Limited Warranty for use within a private, domestic, non-fee-paying environment. Additionally, warranties are non-transferable as they are only valid for the original owner (purchaser) of the equipment. The warranty will not apply if the product is used other than domestic use, is not operated according to the operating manual supplied or the product leaves the country of purchase.
The warranties are subject to the product being used as intended and maintained and serviced as prescribed. Any abuse or inappropriate use will be excluded. NoblePro warrants this product to be free from defects in workmanship and material.
Frame: 5 Years
NoblePro warrants the frame platform. The frame platform is defined as the steel structure of the treadmill (excluding any moving parts attached to the structural frame) against defects in workmanship and materials for a period of five years from the date of original delivery.
Motor: 5 Years
NoblePro warrants the motor and its components against defects in workmanship and materials for a period of five years from the date of original delivery.
Treadmill Belt: 2 Years
NoblePro warrants the treadmill belt against defects in workmanship and materials for a period of two years from the date of original delivery. Failure to lubricate the treadmill belt could void your warranty.
Touchscreen: 12 Months
NoblePro warrants the touchscreen against defects in workmanship and materials for a period of 12 months from the date of original delivery.
Labour: 12 Months
If you need any major fixes then we will send a friendly engineer out to your home to install or fix your treadmill. NoblePro will cover the labour cost for the repair or replacement made under this Limited Warranty for a period of 12 months from the date of original delivery. Repair labour is not fully covered for locations outside of NoblePro’s service area. NoblePro will contribute a standard service charge rate under the warranty terms and conditions. Please contact us for your specific location coverage prior to purchase.
Who and what is covered
The original owner and original delivery address of the NoblePro treadmill. The warranties are non-transferable as they are only valid for the original owner (purchaser) of the equipment. To qualify for the extended warranty the product purchased needs to be registered by completing the warranty registration form including online registration within 30 days after purchase.
All repairs or replacement needs to be authorised by NoblePro. We will initially try to diagnose and fix faults via our Technical Support system and send you any needed replacement parts through the post. If this is unsuccessful or not possible we will work with you to find a mutually acceptable resolution. We are determined to ensure our customer service remains exceptional.
NoblePro will not reimburse for any unauthorised transport or courier service and will arrange for the product to be collected either by NoblePro or a third party. The warranty is related to the delivery address of the client and additional collection and delivery fees may be applicable due to the extended distance.
The client consents to NoblePro doing an assessment and repair if required on the premises where the product is located. The client or any other party may not conduct any repair work on the machine other than the normal service and maintenance as per the operating manual supplied.
What is not covered
The warranty specifically excludes cases where the product was altered, modified, damaged, repaired by any party other than NoblePro. The warranty does not cover damage caused by fire, terrorist activities, lightning, accidents, water damage (including humidity), pollution (such as fumes, dust and chemicals) or earthquakes.
The process to act on the warranty includes the notification to NoblePro of the nature of the problem encountered and the serial number of the equipment. If it is a minor repair NoblePro may guide the client to rectify the matter. A call charge will be levied to collect and deliver the product but should the product prove to be defective, this charge will be reimbursed when the product is fixed and delivered back to the customer.
Equipment used for commercial purposes or for any use other than domestic use or household.
NoblePro has the right to replace the product with a similar product in terms of condition and specifications.
NoblePro is not responsible or liable for any expense, loss, or proceeding whatsoever in respect of any personal injury related to the equipment or any damages, economic loss, including loss of revenue, loss of enjoyment, training or any other consequential damages that are permitted by law.
How to get Technical Support
Contact a member of our support team:
Claims must be made within the specified warranty period.
Returns
We understand that sometimes things do not work out and you might want to return a product. If you are looking to return a product, we will collect it and offer a full refund after deducting any collection costs. To qualify the product needs to be returned within 28 days in original packaging and in as new condition. Collection costs are calculated based on your location and the weight of the product.