• Yes → Does the Motor Control Board (MCB) have LED’s that are on?
• No → Which best describes what happened?

• Treadmill went off during a run → Check the electricity has not tripped
• Treadmill counted down 3,2,1 then powered off → Check the electricity has not tripped
• Treadmill just didn’t come on upon start up → Check the electricity has not tripped

• Done → Check the power input fuse

• Done → Try a different power cable and/or wall socket

• Read supporting article

• Done → Check the following:

• Belt lubrication
• Belt tension/alignment
• Motor belt tension (under the motor cover)

• Next → Solved?

• Belt lubrication
• Motor belt
• Adjust belt

If the treadmill ‘beeps’ on start-up but the screen stays blank, continue with these checks.

• Yes → Check the cable connections
• No → Is the Motor Control Board (MCB) wired correctly and getting power?

• Solved → Nice — that should be sorted ✅
• Not solved → Does the screen board have LED’s that are on?

• Check user manual

• Yes → Does Bluetooth control the treadmill?
• No → Next step: submit a Technical Ticket

• Yes → Check the cable connections
• No → Next step: submit a Technical Ticket

• No → Check the installation instructions
• Yes → Replace the Motor Control Board (MCB)

• Read supporting article

• Next → Solved?

• Next → Solved?

• Yes → Nice — that should be sorted ✅
• No → Next step: submit a Technical Ticket

If the issue returns, run through this again and include the summary in your message to support.

• Start over → Is the red light on the base on?

Use the summary below when you contact support.

• Open Help / Ticket page Open
• Start over → Is the red light on the base on?