Communication & Language Policy
The NoblePro team places emphasis on providing good, clear and friendly communication with all customers and potential customers. We endeavour to provide assistance within 24-72 hrs of any queries, within normal circumstances.
As part of providing good customer service, we need to look after our staff, who are the heart of the operations. We have a Iegal duty under the HSW Act to ensure, so far as is reasonably practicable, the health, safety and welfare of our employees. We love our team and want to look after them.
It is important to refrain from harassment (Protection from Harassment Act 1997) and malicious (Malicious Communications Act 1988) communications with our team to avoid being reported under Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 as we have a Zero Tolerance policy. In short, please be nice, as our team will always endeavour to be helpful and friendly.
If inappropriate behaviour includes but is not limited to language, harassment and malicious conduct experienced by our team, we have the right to refuse further communication until appropriate action has been taken.