Delivery Rates & Policies

Delivery Options

We offer free delivery to most areas within the UK with a few exceptions which require surcharges. Delivery options available to you will be automatically shown during the checkout process otherwise, please contact [email protected] for more information. All products are supplied flat-packed and unassembled unless assembly is selected.

Free Deliveries [Standard]

  • Standard delivery is available to most UK addresses.
  • A delivery date will be arranged within 2 working days of the order being placed. Our delivery partner will contact you via text to confirm a delivery date before delivery is attempted.
  • Our delivery partner will ask you a series of questions regarding your property access before they can confirm the allocated delivery date.
  • The equipment ordered will usually be delivered within 2-4 working days within England & Wales and Scotland if the item ordered is in stock.
  • Delivery is undertaken with a two-man team room of your choice which is clear of restrictions and stairs. Please contact us before ordering if there is stairs into the property so we can ensure there will be no delivery issues.
  • This service is not covered for offshore locations.

Remote Deliveries [Standard]

  • Standard delivery is available to more remote addresses at an additional fee which is available during checkout.
  • The remote service coverage includes: AB10-16 21-25, DD1-5 7-10, G1-62 64 66-81 85+, PA1-19, PH 1-3
  • A delivery date will be arranged within 2 working days of the order being placed. Our delivery partner will contact you via text to confirm a delivery date before delivery is attempted.
  • Our delivery partner will ask you a series of questions regarding your property access before they can confirm the allocated delivery date.
  • The equipment ordered will usually be delivered within 2-4 working days within England & Wales and Scotland if the item ordered is in stock.
  • Delivery is undertaken with a two-man team room of your choice which is clear of restrictions and stairs. Please contact us before ordering if there is stairs into the property so we can ensure there will be no delivery issues.
  • This service is not covered for offshore locations.

Remote Deliveries [POR]

  • Indicated as “Price on Request” during checkout process.
  • We offer curb side only deliveries to offshore and more remote areas at an additional cost.
  • The delivery costing is provided on request.
  • Please contact [email protected] to arrange.

Free Deliveries [Standard] (Service not currently available)

  • Standard delivery is available to all German addresses.
  • Dispatch will be arranged within a couple of days of the order being placed. Our logistic partners will contact you via email or phone call to confirm a delivery date before delivery is attempted.
  • The equipment ordered will usually be delivered within 2-7 working days within Germany if the item ordered is in stock.
  • Delivery is undertaken with a one-man-only curbside.
  • This service is not covered for offshore locations.

Assembly Service

  • The assembly service is only available to [Standard] delivery addresses.
  • Assembly options will automatically be displayed on the checkout page. 
  • Assembly will take place with the delivery team at the same time as the delivery of your treadmill.
  • Assembly post delivery date is at an additional charge. 
  • Product assembly and delivery are available Monday to Friday 8am-6pm. If a named day or one hour time slot is preferred please contact [email protected] directly prior to purchase.
  • This service will incur a fee dependent on the type of product purchased and location.

Product packaging

All unassembled products come in flat packed boxes. Two people are required to handle and assemble the equipment. To see the dimensions and weight of the boxes please refer to the product page. Use the online downloadable guide to assemble the items and please contact us if you have any questions regarding the assembly of your goods.

Delivery Process

Delivery Tracking: A delivery date will be confirmed via text with you within 2 working days of the order being placed, when in stock via our delivery partners Bishopsgate. Once a named date has been confirmed, a text will be sent out 24hrs in advance as a reminder. The delivery crew will call 60 min prior to delivery on the delivery date.

Failed Delivery: If the delivery fails as a result of the customer not being home at the arranged time slot then a failed delivery charge will be incurred and redelivery will need to be rearranged.

Reschedule Delivery: If you need to reschedule delivery please ensure you contact us within 48hrs of the delivery confirmation date to reschedule to ensure no further charges will be incurred.

Damaged goods or boxes: When the delivery arrives please check the boxes and if they or the goods are clearly damaged you are able to refuse the delivery. Contact us to arrange for the replacement of the goods.

Check breakage/faulty goods: Ensure you have checked all the packaged items and if any are damaged or broken you need to contact us within 48hrs to return or replace the damaged goods.