COVID-19 Update

Updated: 13 April 10:15

Many industries including ourselves faced logistical and supply issues brought on by Covid and Brexit in 2020. Going into 2021 we still face difficulties in getting supplies due to high global demand and manufacturing shortages. We are working hard with suppliers and our logistics chain to keep the treadmills in stock as much as possible.

Once dispatched all delivery updates can be found here and on your account. Email updates will be sent out from ourselves and Panther Group, our courier partners. Please understand that these timelines are subject to change, most of which is unfortunately completely out of our control.

Delivery information

If you ordered an assembly service, the assembly team will be in touch once you have a delivery date.

Once dispatched all delivery updates can be found here and on your account. Email updates will be sent out from ourselves and Panther Group, our courier partners. Please understand that these timelines are subject to change, most of which is unfortunately completely out of our control.

NoblePro Elite E8.0

Orders placed after 24 Feb 2021

You are able to pre-order for the shipment which is due in the UK at the end of April, once our logistics team have tracking information this page will be updated with more accurate delivery dates.

NoblePro Elite E8i

Orders placed after 13 April 2021

You are able to pre-order for the shipment which is due in the UK mid June, once our logistics team have tracking information this page will be updated with more accurate delivery dates.

Support Service

We endeavour to be transparent and keep you updated as much as possible but because the situation is so volatile we will sometimes ask you to wait for confirmed information as we get it.

Assembly Service

The assembly service is currently available however there may be a slight delay due to Covid, please note assembly is serviced by an independent company and not the delivery company and therefore won’t take place on delivery day due to the volatile nature of delivery times at the moment. Once we have a confirmed dispatch date for your order we will be able to confirm if the service will be affected.

Refunds

Due to the current climate and the inevitable delays we will offer a full refund anytime with no questions asked if requested before the order has been dispatched from our warehouse. If you wish to request a refund we fully understand, please email us on [email protected]

Finally

Thank you, so much. Thank you for your support and patience.

It has been a difficult period but we believe it is going to improve and we have some really exciting products coming out later this year that we are very excited to share with our running community. If you need any clarification or further information please feel free to contact us.