COVID-19 Update

Updated: 1 March 10:20

Many industries including ourselves faced logistical and supply issues brought on by Covid and Brexit in 2020. Going into 2021 we still face difficulties in getting supplies due to high global demand and manufacturing shortages. We are working hard with suppliers and our logistics chain to keep the treadmills in stock as much as possible.

With us leaving the EU we face difficulties in getting stock into the UK ports as well as getting shipping companies to take our stock on, as they are becoming increasingly reluctant to ship to the UK. This means we have had great increases in tariffs and shipping fees, we endeavour to get the best value for our customers and will keep working towards supporting the running community as best we can.

Once dispatched all delivery updates can be found here and on your account. Email updates will be sent out from ourselves and Panther Group, our courier partners. Please understand that these timelines are subject to change, most of which is unfortunately completely out of our control.

Delivery information

If you ordered an assembly service, the team will be in touch to arrange this nearer the delivery date. Note there may be delays with the assembly service due to the national lockdown. Heart rate (HR) monitors are shipped separately.

Once dispatched all delivery updates can be found here and on your account. Email updates will be sent out from ourselves and Panther Group, our courier partners. Please understand that these timelines are subject to change, most of which is unfortunately completely out of our control.

NoblePro Elite E8.0

Orders placed between 1 Jan – 24 Feb 2021

The stock is currently scheduled to arrive in Southampton between 7-10th March 2021 following some delays within the shipping routes. The UK ports and surrounding shipping routes are currently reporting some delays mostly due to congestion however nowhere near what we have been experiencing in the past, so hopefully, the delays will remain minimal. We will keep a close eye on the situation and if we foresee any further delays we update this page.

Orders placed after 24 Feb 2021

You are able to pre-order for the shipment which is due in the UK at the end of April, once our logistics team have tracking information this page will be updated with more accurate delivery dates.

NoblePro Elite E8i

Orders placed between 1 Jan – 10 Feb 2021

The stock is currently scheduled to arrive in Southampton between 7th-9th March 2021 following some delays within the shipping routes. The UK ports and surrounding shipping routes are currently reporting some delays mostly due to congestion however nowhere near what we have been experiencing in the past, so hopefully, the delays will remain minimal. We will keep a close eye on the situation and if we foresee any further delays we update this page.

Orders placed after 10 Feb 2021

You are able to pre-order for the shipment which is due in the UK at the end of April, once our logistics team have tracking information this page will be updated with more accurate delivery dates.

Support Service

We endeavour to be transparent and keep you updated as much as possible but because the situation is so volatile we will sometimes ask you to wait for confirmed information as we get it.

Assembly Service

Following the Government announcement on the 4th Jan 2021 the assembly service offered might be affected. Once we have a confirmed dispatch date for your order we will be able to confirm if the service will be affected.

Refunds

This specific shipment has been adversely affected by every logistical issue Covid and Brexit could have had and we understand it has negatively impacted on your winter training. We will offer a full refund anytime with no questions asked if requested before the order has been dispatched from our warehouse. If you wish to request a refund we fully understand, please email us on [email protected]

Finally

Thank you, so much. Thank you for your support and patience.

It has been a tumultuous year but we believe it is going to improve and we have some really exciting products coming out later this year that we are very excited to share with our running community. If you need any clarification or further information please feel free to contact us.